Eva Rivero
Activity overview
Latest activity by Eva Rivero-
Eva Rivero created an article, AI Chat
In order to ensure successful interactions with potential customers, it is crucial for businesses to be available and responsive at all times. Missing out on opportunities or leaving unanswered que...
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Eva Rivero created an article, AI Voice Reporting
Unveiling Performance Insights: AI Voice Customers Get the Full Picture As an AI Voice customer, you're eager to gauge the performance of your Voice Virtual Agent. However, the lack of visibility i...
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Eva Rivero created an article, Call Intelligence Reporting
Call Transcripts Details Page - Annotations - How can I ensure that my customer service agents are meeting the specific needs of my customers during calls if I am unable to provide input into the ...
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Eva Rivero created an article, A deeper look at Knock’s Insights & Analytics enhancements
We are excited to announce the launch of our new and improved Insights & Analytics dashboard; the reports you know and love, now with improved data and enhanced visualizations. While there are so...
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Eva Rivero created an article, Build and Send Custom Reports
Knock Analytics is a vast wealth of knowledge! With our save and send feature now located on each report, you can build out a report with the exact filters you want and save it to access later. Ad...
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Eva Rivero created an article, Response Time Report
Knock's Response Time report is a great way to better understand the speed at which your properties respond to prospects when they are created. It includes details around how quickly as well as if...