Ana-Alicia-Scott

HTML Source

1. Site Teams
2. Knock CRM

Knock now enables customers to draft their own HTML emails using the new Source Edit plugin. Admins can seamlessly create and edit HTML content for almost all outgoing emails within Knock’s source ...

• Edited June 18, 2024 15:46
• 1 follower
• 0 comments
• 0 votes

Drip Campaigns - SMS Actions

1. Site Teams
2. Knock CRM

Overview We’ve added a new action type within the Drip Campaigns product - the ability to send SMS messages. Prior to this launch, there was only sending Emails and marking a prospect as Lost. The ...

• Edited June 13, 2024 17:27
• 1 follower
• 0 comments
• 0 votes

Selfie Scan Prospect Flow

1. Site Teams
2. Knock CRM
3. Settings

This article will delve into the mechanics and benefits of the selfie scan prospect flow illustrating its process in detail.   User clicks link from email and it opens in a web browser   User sees...

• Edited May 23, 2024 18:05
• 1 follower
• 0 comments
• 0 votes

Agent Attribution

1. Site Teams
2. Knock CRM
3. Prospect Profile Basics

Agents who login as other agents do not get credit for emails sent by them, causing confusion and misunderstanding. This is also compromising the transparency and accountability of communication wi...

• Edited May 29, 2024 22:21
• 1 follower
• 0 comments
• 0 votes

Drip Campaign

1. Operations/Marketing
2. Marketing Automation Suite

This article explores the fundamental features and key highlights associated with drip campaigns. Screens and flow Users create a set of Templates (emails, using CKEditor) in the Templates section ...

• Edited June 11, 2024 19:52
• 1 follower
• 0 comments
• 0 votes

Outbound Calling through VoiceApp

1. Site Teams
2. Knock CRM
3. Call

  This article documents how outbound browser calls will be made in Knock Voice App 2.0. Knock’s Voice App 2.0 builds upon the current browser calling functionality in several ways: Agents can ma...

• Edited February 15, 2024 02:09
• 1 follower
• 0 comments
• 0 votes

AI Email

1. Site Teams
2. Knock CRM
3. Email

In this article, we will delve into the functionalities of AI Email. We'll explore how artificial intelligence enhances email communication and provides various benefits. From automated responses t...

• Edited May 21, 2024 15:50
• 1 follower
• 0 comments
• 0 votes

iOS Tours and Unified Quotes Integration

1. Site Teams
2. Knock CRM
3. Quotes

  iOS Tours now allows the generation of custom quotes for prospects interested in specific units. After completing the tour, prospects can express their interest in moving forward, and the Tours a...

• Edited February 15, 2024 02:51
• 1 follower
• 0 comments
• 0 votes

Unified Login for Knock CRM and Tours Apps

1. Operations/Marketing
2. Tours and Scheduling
3. Knockbot/Doorway Tours

  The Knock CRM and Tours apps will now allow users to login in using RealPage Unified login. Sites which are migrated to the Unified Platform will now be supported when users with the Manger Role ...

• Edited August 17, 2023 15:40
• 1 follower
• 0 comments
• 0 votes

Admin Company Templates

1. Operations/Marketing
2. Admin Property Settings

The new company templates now gives you the ability to mass apply templates for all properties  across a portfolio.   You are able to check the box to select which properties you would like to have...

• Edited July 10, 2024 16:36
• 1 follower
• 0 comments
• 0 votes