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Lauren-Neal

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  • Tour Engagement Report Guide

    The Tour Engagement report was developed to help customers understand the experience of a prospect when visiting a selected property through the Knock Tours Experience. This report will help provid...

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  • A.I. Voice Setup Guide

    Here's a quick guide on setting A.I. Voice!  From the admin dashboard, you can adjust the virtual agent's responses by selecting the "Virtual Agent" tab     How to Add/Edit a Groupings "Resp...

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  • Google Analytics 4 (GA4) Tags

          Event Name Event Category Event Label Description Greeting Knockbot Received The user lands on your site and sees your greeting message from Knockbot. Greeting Knockbot Closed The user...

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  • Google Tag Manager Integration

    Follow this article for implementation updates **Google Tag Manager (GTM) is a tool that Google created to help non-web developer staff integrate "tags" or third-party add-on software onto their we...

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  • Troubleshooting your Knock iOS App

    Getting an error message?  Can't log in?  Before Knock Support can help, we need you to check and verify a few things.    1. Is your iOS on the most recent version?  You can check this via the Sett...

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  • Holiday Prep List

    Happy Holidays! We made you a list (and checked it twice) with 4 easy tips to make sure your leads are covered, even while your office is closed.   Block your calendar. Allow your prospects to self...

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  • Picture Size Requirements

      Picture size requirements Knock offers multiple places where you can customize your account with pictures and community photos.  Use these formatting and size requirements to ensure they ...

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  • Disabling Appointments And Customized Messaging

    Due to unforeseen circumstances, a community might find themselves needing to pause or turn off self-scheduling.  This could be for many different reasons like starting a large-scale renovation tha...

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  • Adding a Quick Reply

    The Quick Reply function can save you time whether you're sending out canned outreach to prospects or a regular mass update to your residents.  Knock Quick replies are now available on the iOS app...

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  • Best Practices for Email Inbox Placement

    Knock CRM provides a convenient, centralized platform for our customers to engage with prospects and residents through email, text, and voice. This centralized email platform provides many benefit...

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