Site Teams

Knock CRM

• HTML Source
• Drip Campaigns - SMS Actions
• Admin Quick Replies
• Centralized Leasing Agent Workspace Guestcard V1
• Centralized Leasing Binder
• WinBack Campaign
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Tours/Appointments/Walk Ins

• Improved Tour Flow
• Self Scheduling Tool
• Documenting Tours and Troubleshooting Appointments
• How to change your Tour time
• Transfer An Appointment To A Teammate
• Pre-screening Criteria
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Knock User Accounts

• New Analytics User Role
• Centralized Leasing Team
• Shared Knock Dashboard & Multiple Integration Set Up
• New to Knock Start Guide
• How to update my temporary password
• Multi-Team User Accounts
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Units/Floorplans

• Updating A Unit's Availability Status
• Availability Tab

Calendar

• Block Off Busy Times

Knock Mobile

• Online Leasing Link for iOS
• Troubleshooting your Knock iOS App
• Knock Tours FAQ: Quotes and Quoting
• Knock Tours FAQ: Getting Started & Tours Walkthrough
• Knock Tours FAQ: ID Verification
• Knock Tours Implementation Checklist
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Account Settings

• Enhanced Engagement Score
• Picture Size Requirements
• Change Floorplan Listing Cover Photo
• Edit Community And Floorplans
• My Notifications Won't Save
• Knock Desktop Notifications On Google Chrome
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Help Guides

• Application Integration with OneSite (OLL)
• Centralized Search
• Enhanced Top and Left Navigation Panel
• Leasing Binder Enhancements
• DemandX Leasing
• A Leasing Guide: RealPage Contact Center, Knock and AI Chat
• See all 9 articles