Troubleshooting your Knock iOS App

Getting an error message?  Can't log in?  Before Knock Support can help, we need you to check and verify a few things. 

 

1. Is your iOS on the most recent version?  You can check this via the Settings under General.

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2. Is your app on the most recent version?  If you go to the Play Store, you can confirm or update it there!  To make it easier, sign up for automatic download updates for it via the Settings page under App Store. Screen_Shot_2022-10-17_at_2.20.25_PM.png

3. How's your wifi signal?  On the top right of your home screen, you can see the strength of your signal.  Anything 2 bars or under may cause timeout errors in ID scanning.   Screen_Shot_2022-10-17_at_2.21.42_PM.png

 

Still running into an issue?  Reach out to the support team by visiting your RealPage customer portal or the live chat in Knock and let them know what you found on these 3 steps.  That will help expedite the investigation into your question. 

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