The Knock chat bot is a great way to engage your prospects with the information they need and encourage them to schedule tours. There are multiple buttons and options on the chat bot. Let's check them out!
Schedule a Tour
Prospects can schedule tours with your team through this button. The options for your prospect can be In-Person or Live Video Tours. Click here to learn how to activate that. You can adjust the times and preferences on the Admin dashboard. Read more on that here. If you ever need to turn off self scheduling, follow these instructions here.
Self Guided Tour
If you offer self guided tours through a 3rd party, like Rently, your prospects can schedule a time to stop by through the Self Guided Tour. This button can be activated on the admin page under Properties. To learn more, click here.
Prices/Availability
This button will offer the prospect the current available units at the community with pricing and square footage. Clicking schedule tour will bring the prospect to the self tour widget. If you ever need to update the number of units shown, check out this article.
Request a Text
Request a text will prompt a form to populate for the prospect to fill out. Once they do, they will be opted in for text messaging and a guest card will be created! They can text the property moving forward.
View Photos
Prospects can use this button to flip through the gallery of pictures we house in the Properties tab within Knock. To learn how to update these, watch this.
Leasing Specials
Update your prospects to your community's specials on your Admin dashboard under Properties and Leasing. Enter your specials under the Leasing Specials text box to reflect on the Chat Bot.
Neighborhood
The neighborhood button will pull up Google maps of the area based on your address with a search function to find fun spots in their new city! You can update your address on your Admin dashboard under the Properties tab.
FAQs
This button will answer questions commonly asked by the prospect before they even reach the onsite team! Click here to learn how to update those.
I'm a Resident
All of your residents can contact the office with questions or work orders by clicking I'm a Resident. The chat bot will ask them to verify their residence and allow them to send the leasing team a message.
Something Else
If your prospects still have questions, they can select Something Else. They can enter their information which will create a guest card and prompt the leasing team to reach out to them.
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