Getting Started with Tours & a quick walkthrough.
How do I set the app up for auto updates ?
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Navigate to your iPad's "Settings" app
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Select "App Store"
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Select "App Updates" so that automatic updates are enabled
I completed all the modules, why isn’t it showing?
Double check that your app is updated to the latest version.
How do I upload and change content within the tours app?
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Just like other settings, all the Tours content can be updated easily from your Admin Dashboard. On the Admin dashboard, visit the “Properties” tab. Making changes to the information under “Amenities and Properties” will also make changes to the information that appears in Knock Tours.
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In the Knock LMA, under Properties > Edit Community, you can update images, amenities, and leasing information.
Here are some helpful guides
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Edit Pics, fees, amenities: https://knockcrm.zendesk.com/hc/en-us/articles/4410455417371-Edit-Community-And-Floorplans
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Implementation checklist for Tours: https://knockcrm.zendesk.com/hc/en-us/articles/4410565320475-Knock-Tours-Implementation-Checklist
Will prospect preferences sync over to the desktop app?
One of the best parts of Knock Tours is that all front office leasing tools are under one platform, so when changes are made to a guest card in one platform, the others automatically update to reflect the changes, ensuring high-quality and consistent data. When making changes to the prospect information, the information that will auto-update are:
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Bedroom preferences
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Bathroom preferences
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Preferred budget
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Prospect name
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Prospect phone number
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Prospect email
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Prospect opt-in status
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Pet preference
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Preferred unit preference
How do I add notes to the PMS Notes section?
To add notes to the PMS Notes section on the Knock prospect card, click the notes icon in the top right corner of the screen. Any new notes will replace any current ones under PMS notes on the desktop.
The Tours Experience
All set up to run tours and ready to get started? Get answers to all your questions and become a tours expert!
How do I see my tours in the Knock app?
Before starting a new tour, the leasing agent will need to log into their *own* account (not the house account) in order to see tours assigned to them. Once logged in, the leasing agent will have the option to see their own to-do list or toggle to the house to-do list. To kick off a new tour, select the “today's tours” section of the To-Do list, and then select the name of the guest in order to start the tour!
How do I run a live video tour?
You can host live video tours following the step-by-step instructions laid out here:
https://knockcrm.zendesk.com/hc/en-us/articles/4411086294299-Hosting-a-Live-Video-Tour
Can we stop and start a tour if the screen goes blank? What happens if we do?
If you need to stop a tour, you can pick it back up again from the home app screen by re-opening the app and re-selecting the prospect via “Today's Tours” option on your To-Do list.
Will prospect preferences sync over to the desktop app?
One of the best parts of Knock Tours is that all front office leasing tools are under one platform, so when changes are made to a guest card in one platform, the others automatically update to reflect the changes, ensuring high-quality and consistent data. When making changes to the prospect information, the information that will auto-update are:
-
Bedroom preferences
-
Bathroom preferences
-
Preferred budget
-
Prospect name
-
Prospect phone number
-
Prospect email
-
Prospect opt-in status
-
Pet preference
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Preferred unit preference
How do we send them a link to apply, and where does that live? Knock or PMS?
Knock Tours is designed to drive more on-site conversions, so ensuring applications are set up will play a large part in the process. Once Knock sends an automated follow-up, the quote will be in the prospect’s inbox. For PMC’s that have URL’s for applications, you are able to add this in Knock, and it will arrive in the quote as part of the automated follow-up.
How does the automated follow-up work?
The leasing professional will be prompted to send a quote after the tour via Tours. After that, the lead will generate on the To-Do page under Post Tour Follow Up, so the leasing professional can send that customized follow up.
What does the heart icon mean? And how does it work?
The heart icon allows the agent to indicate which unit the prospect loved the most! This will populate the preferred floorplan and will populate as an option to quote to the prospect after the tour.
What happens if I lose Wi-Fi or cell service during the tour?
Knock Tours is enabled to work with or without Wi-Fi!
How does Knock Tours handle the creation of “show” events in desktop?
In order to create a “show event”, agents must click “end tour” at the end of the tour.
Why don't our visits match?
When a prospect tours multiple homes, this is considered one visit with multiple shown units. So if a prospect tours five units, this will count as one tour and not five tours.
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