Knock's Call Log is an easy way to quickly comb through your call recordings and listen to them for auditing or other purposes. This includes resident and prospect phone calls.
Fields
Name: The name of the prospect for the call recording.
Type: This is the type of call. This will help you understand how different call types are performing.
Date/Time: The date and time of the call recording.
Recording: The recording itself. Simply click the play button to listen!
Call Duration: How long the call recording was.
Filters and Options
Filters:
Date range: Will default to 7 days. The date range for the calls that you'd like to inspect.
Property: The property that you would like to audit calls for. This is a single select, you can only choose one property at a time to view.
More Filters:
• Caller Type: This is the type of call to view. It is a multi select, so you can view multiple different types of calls in the same view of the report. The types are:
• First Call: The first incoming call from the prospect.
• Return Call: A call after the first from the prospect.
• Resident: Any resident phone call.
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