Questions About Billing

Where do I send payments for my invoices?

Because of the billing system transition from Knock’s system to RealPage’s system that occurred this year, it is important for invoice payments to be sent to the remittance address stated on the invoice.

 

Payment for invoices from the Knock billing system, with invoice number beginning "INV," should be sent to:

 

Knock, Inc.

PO Box 734825 

Chicago, IL 60673-4825 

 

Payment for invoices from the RealPage billing system, with invoice number beginning "I," should be sent to:

 

Realpage, Inc.

PO Box 842899  

Dallas, TX 75284-2899 

 

How do I contact Knock/RealPage for general billing inquiries or an invoice or statement?

To obtain a copy of an invoice or statement, or for general AR issues/inquiries, account information, etc., please submit a billing inquiry via RealPage’s Client Portal.

A user guide to the Client Portal can be found here. If you need assistance logging into the portal, you can send a request to support@realpage.com. It is important to note that some PMC’s only allow certain users to access the portal. If this is the case, and the customer cannot log into the portal, please send your billing request/inquiry to arcustomerservice@realpage.com or to the AR Specialist assigned to your account.

 

For questions about an invoice from the Knock billing system, with invoice number beginning “INV”, please contact billing@knockcrm.com.

 

How do I contact Knock/RealPage for to report a change in property name, billing contact info, or invoice delivery method?

To change the preferred invoice delivery method (I.e., Third Party portal, email, mail), billing email address, physical address, or property name on a billing account, please reach out to: addresschanges@realpage.com

 

How do I contact Knock/RealPage for questions about sales tax on my invoice? For any tax or sales tax related questions, please reach out to taxquestions@realpage.com.

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