June 2023

We've been working hard to bring you the best AI technology and analytics insights in multifamily and are excited to share what we've been working on within your June 2023 release that will be available on Thursday, June 22nd. Additionally, don't forget to check out our latest announcements and updates from Knock!

New features and enhancements: 

AI: 

• AI Chat: Introducing, AI Chat. Take leasing to another level and convert more leads while saving your teams time and money by consolidating your tech stack with fully integrated AI agents, available 24/7. Learn more.
• AI Voice Performance Reports: With our new AI Voice reporting you can now view the volume of calls through the service, call outcomes, and which prospects visited or leased. Learn more.

Call Intelligence & Call Transcripts:

• Keyword Search: The latest enhancement to Call Transcripts allows you to search and identify whether or not certain intents are being spoken in any specific call. Learn more.

Admin Dashboard:

• Batch Scheduling: Streamline workflows and increase team efficiency and productivity with the capability to update schedule settings at single, multiple or all property levels at once. Learn more.
• Company Level Quick Replies: Quickly modify and standardize messages to prospects across your entire portfolio. Learn more.

Integrations:

• On-site integration: Knock/On-site integration reduces the time needed to complete an application, improves visibility into applicants in the deal cycle and gives agents a more streamlined lead to applicant to resident experience. Additionally this integration improves data integrity and source attribution by eliminating duplicate guest card and application creation. Agent productivity improves by removing the need to switch between siloed applications and easily identifying the hottest applicants by engagement score. Learn more.
• RealPage Unified Quoting: Unified Quoting helps agents work more effectively by taking advantage of the interoperability between Knock CRM and RealPage. Unified quoting saves time, reduces the probability of user error and helps deliver the right answers to prospects quicker which increases the probability of a lease. Learn more.

Announcements:

Knock University Transition:

• Realpage learning systems are expanding to now include KnockCRM training! Learn more. 

Google Analytics 4 (GA4):

• Google’s net-new product, Google Analytics 4 (GA4), will replace Google Analytics 3 (aka Universal Analytics or UA) on July 1, 2023. Learn more.

Client Testimonial:

• Hear from Katie Nelson, Vice President of Marketing at CAPREIT, on how G5® and Knock® CRM optimized their leasing journey and their prospect experience. Learn more. 

Updates:

Analytics:

• Check out the latest updates to our analytics. Learn more.