Google Analytics 4 (GA4) Tags

Event Name	Event Category	Event Label	Description
Greeting	Knockbot	Received	The user lands on your site and sees your greeting message from Knockbot.
Greeting	Knockbot	Closed	The user clicks the "x" to close the greeting from Knockbot.
Chat	Knockbot	Start	The chat view was opened by clicking the chat bubble.
Chat	Knockbot	Resume	The chat view been re-opened meaning the user had closed then re-engaged with Knockbot
Chat	Knockbot	Closed - Top	The user closes the opened chat by clicking the "x" at the top of the chat window.
Chat	Knockbot	Closed - Button	The user closes the opened chat by clicking the "x" on the bottom where the chat bubble was.
Chat	Knockbot	Closed - Outside	The user closes the opened chat by clicking outside the chat window.
Message	Knockbot	Schedule a Tour	The user clicks the "Schedule a Tour" button
Message	Knockbot	Prices / Availability	The user clicks the "Prices / Availability" button.
Message	Knockbot	Leasing Specials	The user clicks the "Leasing Specials" button.
Message	Knockbot	Neighborhood	The user clicks the "Neighborhood" button.
Message	Knockbot	View Photos	The user clicks the "View Photos" button.
Message	Knockbot	I'm a Resident	The user clicks the "I'm a Resident" button.
Message	Knockbot	Request a Text	The user clicks the "Request a Text" button.
Message	Knockbot	Something else	The user clicks the "Something else" button.
Message	Knockbot	User Manual Message	The user manually types in and submits message.
Resident Message	Knockbot	Resident Message	The user submits a resident message.
Scheduling	Knockbot	Viewed - Chat	The user viewed the Scheduling Form from the chat.
Scheduling	Knockbot	Viewed - Link	The user viewed the Scheduling Form from a link on the page.
Scheduling	Knockbot	Viewed - URL	The user viewed the Scheduling Form from an external direct link.
Scheduling	Knockbot	Viewed - Availability (Studio)	The user was linked to Scheduling view from the Avaialbility view interested in a Studio.
Scheduling	Knockbot	Viewed - Availability (1bd)	The user was linked to Scheduling view from the Avaialbility view interested in a 1 Bedrom.
Scheduling	Knockbot	Viewed - Availability (2bd)	The user was linked to Scheduling view from the Avaialbility view interested in a 2 Bedrom.
Scheduling	Knockbot	Viewed - Availability (3bd+)	The user was linked to Scheduling view from the Avaialbility view interested in a 3 Bedroom or larger.
Scheduling	Knockbot	Close - Top	The user closed the Scheduling Form from the top "x".
Scheduling	Knockbot	Close - Outside	The user closed the Scheduling Form by clicking outside the form.
Scheduling	Knockbot	Form Submit	The user successfully submitted and scheduled a tour.
Scheduling	Knockbot	Form - Validation Warning	The user input invalid data on the Scheduling Form.
Availability	Knockbot	Viewed - Chat	The Availbility Form was viewed by clicking the link in the chat window.
Availability	Knockbot	Viewed - Link	The Availbility Form was viewed by clicking a link on the page.
Availability	Knockbot	Viewed - URL	The Availbility Form was viewed by clicking a link on an external page.
Availability	Knockbot	Close - Top	The Availbility Form was closed by clicking the "x" at the top of the form.
Availability	Knockbot	Close - Outside	The Availbility Form was closed by clicking outside of the form.
Availability	Knockbot	Expanded	The user clicks "View all" under a unit type in the Availbility Form.
Leasing Special	Knockbot	Viewed	The user clicks on your leasing special message to learn more.
Neighborhood	Knockbot	Viewed - Chat	The user views the Neighborhood Widget from the link in the chat.
Neighborhood	Knockbot	Viewed - Link	The user views the Neighborhood Widget from a link on the page.
Neighborhood	Knockbot	Viewed - URL	The user views the Neighborhood Widget from a link on an external page.
Neighborhood	Knockbot	Closed - Top	The user closes the Neighborhood Widget by clicking the "x" at the top.
Neighborhood	Knockbot	Closed - Outside	The user closes the Neighborhood Widget by clicking outside the widget.
Photos	Knockbot	Viewed - Thumbnail	The user views the Photo Carousel by clicking a thumbnail in the chat.
Photos	Knockbot	Viewed - Chat	The user views the Photo Carousel by clicking the link in the chat.
Photos	Knockbot	Viewed - Link	The user views the Photo Carousel by clicking a link on the page.
Photos	Knockbot	Viewed - URL	The user views the Photo Carousel by clicking a link from an external page.
Photos	Knockbot	Closed - Top	The user closes the Photo Carousel by clicking the "x" at the top of the widget.
Photos	Knockbot	Closed - Outside	The user closes the Photo Carousel by clicking outside of the widget.
Photos	Knockbot	Carousel Click	The user clicks to view more photos in the Photo Carousel.
Resident Form	Knockbot	Form Submit	The user submits the Resident Form successfully.
Resident Form	Knockbot	Closed	The user clicks "back" on the Resident Form.
Resident Form	Knockbot	Form - Validation Warning	The user inputs invalid data on the Resident Form.
Text Us Form	Knockbot	Viewed - Chat	The user views the Request Text form via the link in the chat.
Text Us Form	Knockbot	Viewed - Link	The user views the Request Text form via a link on the page.
Text Us Form	Knockbot	Viewed - URL	The user views the Request Text form via a link on an external page.
Text Us Form	Knockbot	Closed - Top	The user closes the Request Text form via the "x" at the top of the widget.
Text Us Form	Knockbot	Closed - Outside	The user closes the Request Text form via clicking outside of the widget.
Text Us Form	Knockbot	Form Submit	The user submits the Request Text form successfully.
Text Us Form	Knockbot	Form - Validation Warning	The user enters invalid information on the Request Text form.
Something Else Form	Knockbot	Form Submit	The user submits the Something Else form successfully.
Something Else Form	Knockbot	Closed	The user clicks "back" on the Something Else form.
Something Else Form	Knockbot	Form - Validation Warning	The user inputs invalid data on the Something Else form.
Contact Form	Knockbot	Viewed - Link	The user views the Contact Form via a link on the page.
Contact Form	Knockbot	Viewed - URL	The user views the Contact Form via a link on an external page.
Contact Form	Knockbot	Form Submit	The user submits the Contact Form successfully.
Contact Form	Knockbot	Form - Validation Warning	The user inputs invalid information on the Contact Form.
Scheduling	Knockbot	No Availability	The user clicks on schedule a tour and is presented with the No Availbility screen.
Scheduling	Knockbot	Reschedule - Initated	The user clicks on the Reschedule button after scheduling an appointment.
Scheduling	Knockbot	Reschedule - Aborted	The user cancels the Reschedule process.
Scheduling	Knockbot	Cancel - Initated	The user clicks the "cancel" button after creating an appointment.
Scheduling	Knockbot	Cancel - Aborted	The user does not follow through with the cancellation of the appointment.
Scheduling	Knockbot	Cancel - Confirmed	The user cancels the appointment.